Introduction
In this article, we'll talk about how to sign up to Eager and what you need to get started. If you're not sure what Eager is and why you need it, take a look at our overview of Eager.
Requirements
Eager is a web based software, so there are a few requirements that you need:
Web browser
Eager supports all modern web browsers, such as Chrome, Microsoft Edge, Firefox, and Safari. In general, we use the latest web technologies, so please ensure that you have the latest version of one of these browsers installed.
Eager is also designed to work well on mobile phone browsers. Not all functionalities are supported on smaller screen sizes, but you'll find that most essential functions should work without any problems.
Note: Native mobile apps for iOS and Android will be coming soon for Eager's shared inbox help desk in the near future. Please take a look at our roadmap for details and announcements.
Email Service Provider
In order to use the email help desk app, you must have an existing email service provider such as GSuite (Google), Outlook.com, or other similar services. While free services like Gmail will work, custom domains will not.
On these email service providers, you will be setting up email forwarding to Eager. Many of these providers will allow you to use multiple domains per email address. If you wish to operate multiple brands until a single Eager account, you can create multiple email inboxes from a single GSuite account using email aliases.
Signing up
To sign up, go to https://eagerapp.net/sign_up. You will see a screen like the following:
You can create an account with Sign up using Google or with your own email address. If you sign up with Google, we will still ask you to create a password during the sign up process in order to enable you to login through an extra method.
Sign up takes about 2 to 3 minutes.
Note that our system will send you a confirmation email during the sign up process (from the email, support@eager.app) with some instructions on confirming your email address. We need to confirm your email to make sure that we can get in contact with you should there be any issues with your account.
Setting Up Your Account
After your own personal account is created, you should see a screen like this:
Complete the questions here so that we can automatically fill in some defaults for your account.
Next, choose the products you're interested in using:
This step is used to customize your dashboard. Don't worry if you don't choose all the products. Everything will still be accessible to you once your account is created.
Once you've completed these steps, you're done! You'll be redirected to the dashboard where you'll be able to access your new customer support software.
Frequently Asked Questions
Below, please find answers to some frequently asked questions from new customers.
Do I need a credit card to sign up?
No, you don't need a credit card to sign up. All accounts come with a free 14 days trial.
I don't have an existing email service provider. Can I still sign up?
Unfortunately, you will need to use an existing email service provider to handle forwarding emails to Eager. We don't offer a traditional email inbox to route your inbound emails.
We recommend users to use a service like GSuite (from Google), which costs $5 per month.
Do I need to change any DNS records?
There aren't any DNS records to change in the initial set up. However, to improve and ensure deliverability of your outbound emails to your customers, we do ask our customers to add some additional DNS records.
These DNS record updates are used by other mail servers to verify the authenticity of your outgoing emails. This is an important step to ensure that others can't hijack your domain to send emails on your behalf without your permission.
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