Setting up your Notification Feed

Learn how to set up and configure your Notification Feed


In this article, we'll talk about how to install your Notification Feed. To learn more about Notification Feeds, take a look at our What are Notification Feeds? article.


Before you begin setting up your Notification Feed widget, you must be able to modify your website's HTML. Specifically, we will need to add a few lines of JavaScript code to the end of your HTML file where you want the Help Widget displayed.

If you need help with this step, feel free to contact us at and we'll be happy to guide you through the process.

Creating a Notification Feed

Before we can install a Notification Feed, we'll need to create one. First click on the Notification Feed icon to access this area of the app.

Notification Feed icon

If you already have an existing Notification Feed set up, you will see a list of your feeds and can select one of them to configure.

However, if you don't already have any feeds set up, Eager will prompt you to create one:

The first step is to give your feed an identifiable name. This name is just used internally (by you and your team), and is useful for situations where you plan on having multiple feeds under a single Eager account.

Once you have created a feed, you will see your feed's dashboard, like so:

For details on how to use Notification Feeds, please refer to our Using Notification Feed article.

Click on Settings to set up the feed's design.

You can read more about customizing the feed in our Customizing notification feed widget article.

Securing your Notification Feed

By default, your Notification Feed can be loaded from any website. We recommend that that you add a list of domains where you will be adding your feed so that no one can add your feed without your permission to their website.

Under the General heading, you should see a text area field to enter your domains. For example, for Eager, we have the following:

A few things to note:

  • If you use http (unsecured) connections, you will need to add those as well (eg. AND
  • Wildcard (*) is acceptable for subdomains. This will match all subdomains for a given root domain.
  • If this field is empty, Eager will allow loading of your Help Widget from any website.

Installing your Notification Feed

To install your feed, click on Setup. There, you should see custom instructions for you to install your widget:

Important to note:

  • If you've already installed a Help Widget to your page, you will notice that the loader.js file is may have been added already. In this case, you do not need to load this file twice. Just be sure to add the loader.js line at the very end of all configurations.

Copy and paste the code that you see there to the bottom of your HTML file, right before the end </body> tag. Once you do that, your basic set up should be complete.

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