How To Use A Shared Inbox

Eager’s Shared Inbox, also known asa ticketing system, lets multiple staff members use the same email address.

For example, let’s say you have a support email at support@yourcompany.com. Instead of everyone sharing access to the same email account, each person can have their own username and password but would still be able to receive and send emails from that very same email address.

That’s a Shared Inbox.

But that’s not all, Shared Inboxes can also help your team respond to support tickets much faster. Let’s take a look how…

Share Internal Notes

What happens when a customer support staff needs to go on vacation or is sick and needs a few days off? Wouldn’t it be great if the support tickets they were handling could be handled by someone else?

With Internal Notes, support staff can document important details about a ticket so others can pick up where they left off.

This can ensure that your customers experience the best and most cohesive customer support experience.

Canned Responses

Are you typing the same answers over and over again?

Stop right there!

You can standardize the way you answer common questions with canned responses and save yourself unnecessary typing.

You can even customize canned responses because they’re just text. And once they’re inserted into your response, you can edit them as you would with any pasted text.

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