Help desk ticketing solution for small and large teams to scale exceptional customer support
Your entire support team can respond from email@example.com. Prioritize, organize, and respond to customer quickly.
Tag and assign tickets to expedite response times
Use multiple inboxes for different teams & brands
Quickly respond with template emails and shortcuts
Improve organization of incoming tickets with the use of tags
Create autoresponders to handle inbound support requests
Active protection to help prevent spam from reaching your team’s inbox
Using our Workflow tool, create auto responders, tag emails, perform API calls, and assign tickets when emails arrive.
Work together to handle customer support with team features like member tagging, ticket assignment, and permission controls.
Bring teammates into tickets with @ tags
Create notes within threads to update others quickly
Assign tickets to yourself or team members
View customer satisfaction and response time metrics