Customer Support Software
for your SAAS
Eager helps software startups efficiently deliver customer support, so you can get back to building great software.
Eager is created for small and fast software teams like yours. See our suite of software that's purpose built to support your customers.
Organize your customer email communication with our feature rich help desk. With permission based authorization, you can control who gets access to which inbox and can manage emails together.
Each account lets you create and manage multiple shared inboxes. You can even have multiple brands under a single account to manage different businesses or products.
Be efficient in responding to customers with advance help desk features like automation rules, preset responses, and our innovative Highlight-to-Quote system.
Scope each team member's permission to have access to one or multiple inboxes. Tag each other in messages to get team members helping out on challenging tickets.
Quickly deploy a knowledge base and guide site for your SAAS. Empower your users to find the answers that they need 24/7.
👉 Our own documentation is using Documentation Site.
Use our preset color schemes, or change it to match your existing brand. Add custom HTML code with our drag and drop editor.
Your documentation can be hosted with your own custom domain or proxied as a subdirectory within your root domain. Take a look at our documentation site as an example.
Quickly find and embed answers when you answer emails, right within the shared inbox. Point your customers in the right direction with the best and most comprehensive response, and save yourself time.
👉 See how we use notification feeds in our changelog.
Let your users know of product updates and other notifications with a beautiful in-app notification widget.
Our in-app notification feed widget lets your customer provide feedback to your updates. Know which message resonates with your customers.
Notify individual customers when a support ticket they created is updated. Notification feed integrates seamlessly with our Shared Inbox.
Display a floating widget on your website or web application and let users search your documentation site on any page or send you a ticket.
👉 Click on the icon in the lower right hand corner of this page to see our help widget.
Style your widget using our widget editor to match your brand's logo and color. Modify the text of any labels that's shown.
Let your customers search your documentation right in the widget on any page of your website or web app.
Have you seen our launch special?
If you're not satisfied, contact us within the first 14 days and we'll send you a full refund.
For a limited time...
We will be offering our early access customers a very, very special deal. For one week only, customers who sign up and pay for an annual subscription will pay a recurring price of only $79 USD per year.
Recurring annual discount
2 team member seats
2 Shared Inboxes
2 Documentation Sites
2 Notification Feeds
2 Help Widgets
Trusted by these bootstrapped, independent software companies
Frequently asked questions
Please contact firstname.lastname@example.org and we'll help you out.
We don't currently offer a monthly plan. After our launch period, we will be offering a monthly plan that starts at $8.25 per seat / month. The launch pricing will not be offered again after our initial offer period ends.
Our launch deal is limited to two team member seats at this time. If you have special seat requirements, please contact us at email@example.com for help.
We offer a no-questions-asked 14 day refund if you're not happy with your purchase.
If you're working at a university or on an open source project, please contact us with your institution email or project email to firstname.lastname@example.org for information
We accept Visa, Mastercard, and American Express. Credit card transactions are secured with Stripe. We also offer PayPal as a method of payment.
🔨 Hand crafted in Toronto, Canada by @geetfun
© 2020 Eager. All rights reserved.