Customer support software: Help Desk, Knowledge Base, Notifications, & Help Widgets

Customer Support Software for your SAAS

Eager helps software startups efficiently deliver customer support, so you can get back to building great software.

4 great customer support apps in 1.

Eager is created for small and fast software teams like yours. See our suite of software that's purpose built to support your customers.

Jump to our list of features

1. Shared Inbox

Organize your customer email communication with our feature rich help desk. With permission based authorization, you can control who gets access to which inbox and can manage emails together.

  • Manage multiple inboxes and brands

    Each account lets you create and manage multiple shared inboxes. You can even have multiple brands under a single account to manage different businesses or products.

  • Automation, Preset Responses, Highlight-to-Quote, and more

    Be efficient in responding to customers with advance help desk features like automation rules, preset responses, and our innovative Highlight-to-Quote system.

  • Built for teams

    Scope each team member's permission to have access to one or multiple inboxes. Tag each other in messages to get team members helping out on challenging tickets.

Shared inboxes for support teams

2. Documentation Site

Quickly deploy a knowledge base and guide site for your SAAS. Empower your users to find the answers that they need 24/7.
👉 Our own documentation is using Documentation Site.

  • Easy to customize

    Use our preset color schemes, or change it to match your existing brand. Add custom HTML code with our drag and drop editor.

  • Custom domain

    Your documentation can be hosted with your own custom domain or proxied as a subdirectory within your root domain. Take a look at our documentation site as an example.

  • Integrates with your help desk

    Quickly find and embed answers when you answer emails, right within the shared inbox. Point your customers in the right direction with the best and most comprehensive response, and save yourself time.

Documentation site and knowledeg base

3. Notification Feeds

Add notifications to your website to display announcements and notifications. Installed with only a few lines of JavaScript.
👉 See how we use notification feeds in our changelog.

  • Create app wide announcements

    Let your users know of product updates and other notifications with a beautiful in-app notification widget.

  • Get feedback from customers

    Our in-app notification feed widget lets your customer provide feedback to your updates. Know which message resonates with your customers.

  • Private notifications to individual customers

    Notify individual customers when a support ticket they created is updated. Notification feed integrates seamlessly with our Shared Inbox.

Notification feeds and announcements

4. Help Widget

Display a floating widget on your website or web application and let users search your documentation site on any page or send you a ticket.
👉 Click on the icon in the lower right hand corner of this page to see our help widget.

  • Customizable widget

    Style your widget using our widget editor to match your brand's logo and color. Modify the text of any labels that's shown.

  • Search your documentation

    Let your customers search your documentation right in the widget on any page of your website or web app.

  • Lightweight

    Our help widget is written in pure JavaScript with zero external dependencies. It is designed to work with all modern web browsers.

Help widgets

Have you seen our launch special?

If you're not satisfied, contact us within the first 14 days and we'll send you a full refund.

For a limited time...

We will be offering our early access customers a very, very special deal. For one week only, customers who sign up and pay for an annual subscription will pay a recurring price of only $79 USD per year.

What you get

  • Recurring annual discount

  • 1 account

  • 2 team member seats

  • 2 Shared Inboxes

  • 2 Documentation Sites

  • 2 Notification Feeds

  • 2 Help Widgets

Annual price

$79 USD
Try For Free

No credit card required. No time limit trial.

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Frequently asked questions

What if I need more team member seats?

Please contact support@eager.app and we'll help you out.

Do you offer a monthly plan?

We don't currently offer a monthly plan. After our launch period, we will be offering a monthly plan that starts at $8.25 per seat / month. The launch pricing will not be offered again after our initial offer period ends.

Can I add team members after I purchase the launch deal?

Our launch deal is limited to two team member seats at this time. If you have special seat requirements, please contact us at support@eager.app for help.

What is your refund policy?

We offer a no-questions-asked 14 day refund if you're not happy with your purchase.

Do you offer education or open source discounts?

If you're working at a university or on an open source project, please contact us with your institution email or project email to support@eager.app for information

What methods of payment do you accept?

We accept Visa, Mastercard, and American Express. Credit card transactions are secured with Stripe. We also offer PayPal as a method of payment.

🔨 Hand crafted in Toronto, Canada by @geetfun

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