Shared Inbox
For Customer Support
Help desk ticketing solution for small and large teams to scale exceptional customer support
Deliver Amazing Customer Support
Complete Helpdesk
To Deliver Better Support
Your entire support team can respond from support@company.com. Prioritize, organize, and respond to customer quickly.
Organized Customer Support
Prioritize
Tag and assign tickets to expedite response times
Multiple Brands
Use multiple inboxes for different teams & brands
Optimized Email Editor
Quickly respond with template emails and shortcuts
Automatic Tagging
Improve organization of incoming tickets with the use of tags
Autoresponders
Create autoresponders to handle inbound support requests
Spam Detection
Active protection to help prevent spam from reaching your team’s inbox
Automatic Workflows
For Your Customer Support
Using our Workflow tool, create auto responders, tag emails, perform API calls, and assign tickets when emails arrive.
Collaboration Tools
For Support Teams Of All Sizes
Work together to handle customer support with team features like member tagging, ticket assignment, and permission controls.
Tag Teammates
Bring teammates into tickets with @ tags
Internal Notes
Create notes within threads to update others quickly
Ticket Assignment
Assign tickets to yourself or team members
Performance Reports
View customer satisfaction and response time metrics