Help Desk Software For Startups

For businesses who own and operate multiple brands, Eager helps consolidate your support software needs.

You can create multiple inboxes, knowledge base, and support widgets that are scoped and branded for each of your businesses.

Each inbox, for example, could have its own support email under separate custom domains.

Create multiple knowledge bases for each brand, each served under its own domain as well.

You will be able to manage all these brands under a single Eager account. For businesses with separate support teams for each brand, you can scope access permissions so that team members only have access to the inbox they belong to.

Your customer service software is only one of many tools you use to run your business.

Integrate with other services with other software, like Stripe, Shopify and BigCommerce, to provide rich contextual information about your customers.

Do you have custom data from your own app or website? Our integration functionality can live pull data from any source.

Are you a B2B company? If you are, your customers may not email you from the same email address.

In fact, multiple members of their team might be contacting you.

Want to know which company is requesting the most support?

Eager automatically organizes customers who send emails to you into company groups, so you know when someone is emailing you from a particular organization.

How many apps are you using to support your customers?

Eager’s mission is to simplify your customer support toolbox and to give your team a better to interact with your customers.

Stop switching between multiple apps and consolidate your support toolbox.

Eager’s software stack comes with:

• Shared Team Inbox
• Knowledge Base Documentation Site
• Notification & Announcement Widget
• Help Widget

Wouldn’t it be great if software talked with one another without a lot of fiddling around or building custom integrations?

Each part of Eager was designed to enhance the experience. For example, we make it easy to search documentation articles from within the Inbox.

Would you like to offer on-the-page documentation to your users? By adding a link to your article, Eager will automatically display it in the Help Widget.

Are your users leaving your website because they can’t find help? The Help Widget’s contact functionality will send any messages they send right into your Shared Inbox.

Add team members as your business grows.

Eager is designed with a simple and powerful permission system so you’ll be able to scope access permissions (read, write or manage) to specific shared inboxes and knowledge bases.

Combined with Eager’s multibrand functionality, you’ll literally be able to run multiple businesses from a single account.

With larger teams, it can be hard to keep on top of your customer support department.

Eager’s reporting system lets managers view overall team reports as well as individual reports. Help new members in their training, and know who might be struggling by viewing month-to-month comparisons.

You get metrics like:

• Tickets resolved
• Time to first response
• Average time to resolution
• Response satisfaction rating

Don’t be left in the dark on how your customer support team is performing.

You can configure Eager to tag, prioritize, or archive incoming messages automatically, saving your team members time to focus on more important tasks.

Set up rules to automate these processes, based on:

• Incoming email address
• Subject line
• Message content
• And more....

For example, say a customer has an issue and sends an email with the subject “Refund request”, Eager can help you automatically send this message to your Refund specialist to sort things out.

This ensures that your customers’ questions go to the most appropriate team member, saving you time and maximizing customer satisfaction.

If you’re an email power user, you’ll know how important shortcuts are.

Even if you’re not used to using shortcuts, Eager’s intuitive keyboard shortcuts will make answering tickets quick. You won’t even miss using the trackpad or the mouse.

For example, to open a new ticket, just type the letters t n (ticket and new).

To reply to a ticket, just type the letter r (for reply).

We’ve put shortcuts everywhere in Eager to help you get more done quickly. Best of all, we’ve made it easy for you to learn new shortcuts with intuitive shortcut cheat sheet, which tells you what shortcuts are available on your current screen.

Our pricing is designed to make sense for businesses of all sizes.

Our plans start at $100 per year for 2 support agents, making it the affordable choice for bootstrapped startups.

For larger teams, our plan starts at $11.25 per month per seat (when paid annually).

For more details, please refer to our affordable pricing