Support
Questions about one of our apps? Start with the answers below — or email us and we'll help.
Email us
Write to us any time with a question, a bug report, or a refund or billing problem. We're a small team in Canada and we answer every message, usually within two business days. Telling us which app and which device you're on helps us help you faster.
help@eager.appSubscriptions & purchases
How do I restore a purchase on a new device?
Open the app, go to Settings, and tap Restore Purchases. In our apps for younger kids you'll be asked to pass the parental gate first. Make sure the device is signed in to the same Apple Account that made the original purchase — purchases are tied to the Apple Account, not to the device.
How do I cancel a subscription?
Subscriptions are billed by Apple, so they are cancelled through Apple rather than through us. On your device open Settings, tap your name at the top, then Subscriptions, choose the app and tap Cancel Subscription. Cancelling stops the next renewal; you keep access until the current period ends.
I was charged but the app still shows the free version.
Try Restore Purchases in the app's Settings first. If that doesn't do it, email us at help@eager.app with the date of the charge and we'll sort it out.
How do I get a refund?
Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. If Apple declines and you think that's a mistake, write to us and we'll do what we can to help.
What does the free version include?
It depends on the app. In the education apps, a purchase adds the rest of the word lists or practice sets, or extra tools for parents; in the others, it unlocks extra features. Some apps are a one-time purchase and some offer a subscription. The purchase screen inside each app lists exactly what's included and the price before you pay.
For parents (education apps)
What is the parental gate?
In our apps for younger children — TopSpeller, Grade 3 Prep, Little French and SpellQuest — purchases sit behind a short arithmetic question that a young child is not expected to solve (TopSpeller also gates links, rating and sharing). It's there so a kid practising on their own can't wander into a purchase by accident.
What data do the apps collect about my child?
Very little, and nothing that identifies them. There is no advertising and no third-party analytics, and your child's work is never sent to us. A name, if you enter one for a profile, stays on the device. Two education apps contact our servers: TopSpeller downloads recorded pronunciations, and TopSpeller and Grade 3 Prep send anonymous usage counts with no name or identifier. Each app's details are in our Privacy Policy.
Do the apps need an internet connection?
No. Practice works offline. A connection is needed to make or restore a purchase, which the App Store handles; TopSpeller also uses one to download recorded pronunciations and falls back to the built-in iOS voice without it.
Can I use one purchase for more than one child?
A purchase is tied to the Apple Account that made it, so it covers every device signed in to that account — use Restore Purchases on each one. Several apps also let you add more than one child profile on the same device.
Troubleshooting
The app won't open, or a screen is empty.
Force-quit the app and reopen it, and check that iOS is up to date under Settings → General → Software Update. If a screen is still empty, email us and say which screen it was — that's exactly the kind of report we want.
My progress or streak has disappeared.
Progress is stored on the device. Some apps also sync it through your own iCloud account, but otherwise it doesn't follow you to a new phone unless you restored from a backup. Don't delete the app if you want to keep it — deleting can remove the saved progress. If progress vanished on a device you've kept, write to us before reinstalling.
The read-aloud voice isn't working.
Read-aloud uses the voices built into iOS. Check that the device isn’t muted and the volume is up, then look under Settings → Accessibility → Spoken Content to confirm a voice is downloaded.
Still stuck?
Email help@eager.app and a person will get back to you. You can also read our Privacy Policy and Terms of Service.